Return & Refund Policy

At UnixCart, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Return Eligibility

• Returns are accepted within 3 days of delivery.
• Product must be unused, unwashed, and in original condition with original tags, packaging, and invoice.
• Items must not be damaged by the customer.

2. Non-Returnable Items

The following items cannot be returned:

• Innerwear, cosmetics, and personal hygiene products
• Customized or personalized products
• Items marked as “Final Sale” or “Non-Returnable”
• Products without original packaging/tags

3. How to Initiate a Return

1. Contact our support team via email/phone/WhatsApp within 3 days of delivery.
2. Share your Order ID, product details, and reason for return.
3. Attach photos/videos (in case of a damaged or defective product).
4. Our team will verify and share pickup/return instructions.

4. Damaged or Defective Products

• If you receive a damaged, defective, or wrong item, please inform us within 48 hours of delivery with an 360 Degree unboxing video/photos (provide in uncut video format).
• We will replace the product or issue a full refund, as per your preference.

5. Refund Process

• Once the returned product is received and inspected, refund will be processed within 5–7 business days.
• Refund will be credited to the original payment method (UPI, card, wallet, etc.).
• For Cash on Delivery (COD) orders, refund will be made via bank transfer/UPI.

6. Exchange Policy

• Exchange is available for size/color issues, subject to stock availability.
• If the desired variant is unavailable, a refund will be issued instead.

7. Return Shipping Charges

• If the return is due to our error (wrong/damaged item), we bear the shipping cost.
• If the return is due to customer preference (size, color, etc.), customer bears the return shipping cost. (Return + Forward Shipping Pay)

8. Order Cancellation

• Orders can be cancelled before dispatch for a full refund.
• Once shipped, orders cannot be cancelled but can be returned as per this policy.

9. Need Help?

For any queries related to returns/refunds, contact us:

• 📧 Email: support@unixcart.com
• 📞 Phone/Whatsapp: +91 94092 74749
• 🕒 Support Hours: Mon–Sat, 10 AM – 7 PM

Note: UnixCart reserves the right to modify this policy at any time without prior notice. Please review this page periodically for updates

Last Updated: [1 September 2026]