At UnixCart, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how UnixCart collects, uses, processes, stores and protects your personal information when you visit, browse, register on, purchase from or otherwise interact with our website unixcart.com.
By accessing or using the UnixCart website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue your use of our website and services.
This Privacy Policy should be read together with our Terms & Conditions, Return & Refund Policy, Shipping Policy and other policies published on our website.
1. About UnixCart
UnixCart is a multi-category online shopping platform that offers a wide range of products across different categories, including Home & Kitchen, Mobile Accessories, Electronics, Smart Gadgets, Car & Bike Accessories, Beauty & Personal Care, Home Decor & Lighting, Hardware & Tools, Office & Stationery, Kids & Baby Products, Travel & Lifestyle, Sports & Fitness, Toys, Garden & Outdoor products and other categories that may be introduced in the future.
Our objective is to provide customers with a convenient, simple and reliable online shopping experience while continuously expanding our product selection and services.
For the purpose of this Privacy Policy, the terms “UnixCart”, “we”, “us” and “our” refer to UnixCart, while “you”, “your” or “customer” refers to the person accessing or using our website and services.
2. Information We Collect
When you use UnixCart, we may collect information that you provide directly to us, information generated through your use of our website and information received from service providers involved in processing your orders and providing our services.
The information we collect may include your name, mobile number, email address, billing address, shipping address, city, state, PIN code, country and other information necessary to process your order or provide our services.
When you create an account with UnixCart, we may collect information required to create and maintain your account, including your name, email address, mobile number, login information and other information you choose to provide.
When you place an order, we may collect information relating to the products purchased, order value, quantity, billing details, delivery details, payment status, order history and information relating to cancellation, return, replacement or refund requests.
If you contact us through email, phone, contact forms, WhatsApp, social media platforms or any other communication channel, we may collect and retain the information you provide to us so that we can respond to your enquiry and provide customer support.
3. Information Collected Automatically
When you visit or use our website, certain technical and usage information may be collected automatically.
This information may include your IP address, browser type, device type, operating system, approximate location, referring website, pages visited, products viewed, searches performed, date and time of access, website interactions and other technical information relating to your visit.
We may use this information to understand how visitors use our website, improve website performance, identify technical issues, maintain security and provide a better shopping experience.
The information collected automatically may not always identify you personally, but it may be associated with information that you have provided to us.
4. How We Use Your Information
UnixCart may use the information collected from you for purposes that are reasonably necessary to operate our website and provide our products and services.
We may use your information to create and manage your customer account, process and confirm your orders, process payments, generate invoices, arrange shipment and delivery, provide order-related notifications and handle cancellations, returns, replacements and refunds.
We may also use your information to communicate with you regarding your orders, account, payments, deliveries, returns, refunds, customer-support requests and other service-related matters.
Your information may be used to provide customer support, investigate complaints, resolve disputes, respond to enquiries and improve our services.
We may also use information to understand customer preferences, improve our product selection, improve website navigation, develop new features, analyze website performance and enhance the overall shopping experience.
Where permitted under applicable law, information may also be used for security, fraud prevention, misuse detection and protection of our website, customers and business.
Where you have provided the necessary consent or where otherwise permitted by applicable law, we may use your contact information to communicate promotional offers, new products, special deals, trending products, seasonal collections and other marketing communications.
5. Order and Delivery Information
When you place an order through UnixCart, certain information is required to successfully process and deliver your order.
Your name, mobile number, shipping address, PIN code and other necessary order information may be shared with relevant delivery, logistics or shipping service providers for the purpose of delivering your order.
Such information may also be used to provide shipment tracking, delivery updates and other communications relating to your order.
We only intend to share information that is reasonably necessary for the relevant service or purpose.
6. Payment Information
Payments made through UnixCart may be processed through third-party payment gateways or payment service providers.
Depending on the payment method selected by you, the payment service provider may process information such as transaction details, payment status, payment reference numbers and other information required to complete the transaction.
UnixCart does not intend to store complete debit-card numbers, credit-card numbers, CVV numbers, banking passwords or other sensitive payment credentials on its own servers.
Payment processing is subject to the terms and privacy practices of the relevant payment service provider.
Where applicable, information required for payment processing may be shared with the payment gateway selected by UnixCart.
7. Cookies and Similar Technologies
UnixCart may use cookies and similar technologies to provide, maintain and improve our website and services.
Cookies are small data files that may be stored on your device when you visit a website. They may help us remember your preferences, maintain shopping-cart information, keep you signed in, understand website usage, improve website performance and maintain website security.
Some cookies may be essential for the proper functioning of the website, including login, shopping cart, checkout and security-related functionality.
We may also use analytics technologies to understand website traffic and customer interactions and, where applicable, marketing technologies to measure advertising performance.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some functionality of the UnixCart website.
8. Third-Party Service Providers
UnixCart may use trusted third-party service providers to operate and maintain our website and to provide services necessary for our business.
These service providers may include payment processors, shipping and logistics partners, courier companies, hosting providers, cloud-service providers, website-security providers, analytics providers, communication providers, customer-support platforms and other technology or service providers.
Where such service providers process personal information on behalf of UnixCart, we intend to provide them only with information reasonably necessary for the services they provide, subject to applicable law and contractual or other appropriate safeguards where required.
The specific third-party providers used by UnixCart may change from time to time as our business, technology and services develop.
9. Sharing of Personal Information
UnixCart does not intend to sell your personal information as a standalone commercial product.
We may share personal information where reasonably necessary to provide our products and services, fulfil orders, process payments, arrange deliveries, provide customer support, maintain website security, prevent fraud, comply with legal obligations or protect our rights and interests.
For example, information may be shared with payment service providers for payment processing and with logistics or courier partners for order delivery.
Information may also be disclosed to government authorities, courts, law-enforcement agencies or other authorized parties where disclosure is required or permitted by applicable law.
We may also disclose information where reasonably necessary to investigate fraud, security incidents, misuse of our website, violations of our Terms & Conditions or activities that may cause harm to UnixCart, our customers or other persons.
10. Data Security
UnixCart takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure or destruction.
We work to maintain appropriate security measures for our website, systems and service providers. However, no method of electronic transmission, storage or internet communication can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.
You are also responsible for maintaining the confidentiality of your account credentials and should immediately contact us if you believe that your account or personal information has been accessed without authorization.
11. Data Retention
UnixCart may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, maintaining account information, processing returns and refunds, preventing fraud, resolving disputes and complying with applicable legal, accounting or regulatory requirements.
When personal information is no longer reasonably required for the relevant purpose, and there is no legal or legitimate requirement to retain it, UnixCart may delete, anonymize or otherwise dispose of the information in accordance with applicable law.
12. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to request information about the processing of your personal data, request correction of inaccurate or incomplete information and request deletion or erasure of personal information where applicable.
Where processing is based on consent, you may also have the right to withdraw your consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
You may also have the right to raise a grievance regarding the processing or handling of your personal information.
The Digital Personal Data Protection Act, 2023 provides for rights including access to information, correction and erasure, withdrawal of consent and grievance redressal, subject to the applicable provisions and commencement of the relevant requirements.
13. Exercising Your Privacy Rights
If you wish to request access, correction, deletion, withdrawal of consent or any other privacy-related assistance, you may contact UnixCart using the contact information provided at the end of this Privacy Policy.
For security purposes, we may request reasonable information to verify your identity before processing certain privacy-related requests.
We will review and respond to valid requests within a reasonable period and in accordance with applicable law.
14. Marketing Communications
Where permitted by applicable law and where appropriate consent has been obtained, UnixCart may send promotional communications regarding products, offers, discounts, new arrivals, trending products, seasonal collections and other shopping-related updates.
You may choose to stop receiving promotional communications by using the unsubscribe option included in applicable communications or by contacting us.
Please note that opting out of promotional communications will not necessarily stop essential service-related communications. We may continue to send communications necessary for your orders, payments, deliveries, returns, refunds, account security or other essential services.
15. Customer Communications
When you communicate with UnixCart through email, telephone, WhatsApp, contact forms or other communication channels, we may retain relevant communication records for customer-service, operational, security, dispute-resolution and legal purposes.
We may use such information to understand your request, provide assistance, maintain service records and improve our customer-support processes.
16. Third-Party Websites
The UnixCart website may contain links to third-party websites, payment services, social-media platforms, advertising platforms or other external services.
When you access a third-party website or service through a link provided on UnixCart, that third party may collect and process information according to its own privacy policy and terms.
UnixCart is not responsible for the privacy practices, content, security or policies of third-party websites and services.
We recommend that you review the privacy policies of third-party websites before providing them with your personal information.
17. Children’s Privacy
UnixCart is a general eCommerce website and is not intended to knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent.
If we become aware that personal information has been collected from a child in circumstances where such collection should not have occurred, we may take appropriate steps to review and delete the information where required by applicable law.
Applicable Indian data-protection requirements include specific provisions concerning the processing of children’s personal data.
18. Business Transfers
If UnixCart is involved in a merger, acquisition, restructuring, sale of assets, transfer of business or similar transaction, personal information may be transferred as part of the relevant business transaction, subject to applicable law.
Any such transfer will be handled in a manner intended to protect the privacy and security of personal information.
19. Legal and Regulatory Disclosure
UnixCart may disclose personal information where we believe such disclosure is reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, government requests or other lawful requirements.
Information may also be disclosed where reasonably necessary to protect the rights, property, safety or security of UnixCart, our customers, employees, service providers or other persons.
20. Changes to This Privacy Policy
UnixCart may update or modify this Privacy Policy from time to time to reflect changes in our business, website, services, technology, data-processing practices or applicable laws and regulations.
When we make changes, we will update the “Last Updated” date displayed at the beginning of this Privacy Policy.
We encourage you to review this page periodically so that you remain informed about how UnixCart handles personal information.
21. Contact Us
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below.
UnixCart
Website: https://unixcart.com/
Email: support@unixcart.com
Phone: 9409274749
Business Address: Surat,Gj-394107
Privacy / Grievance Contact: support@unixcart.com
We will make reasonable efforts to review and address privacy-related requests and complaints in accordance with applicable law.
22. Acknowledgement
By accessing or using the UnixCart website, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required for the processing of personal information, UnixCart will seek consent through an appropriate mechanism and provide information about the relevant processing purpose.
Where processing is based on consent, applicable law may provide you with the ability to withdraw such consent. The DPDP framework requires consent to be clear, informed and tied to specified purposes, and provides for withdrawal where consent is the basis of processing.
Thank you for trusting UnixCart.
